Home Start Volunteer support during COVID-19

Published: 07 July 2020

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How to get help from Home-Start Cymru

All parents struggle at one time or another. For some, the challenges can be greater. You are not alone.

Support from Home-Start

At times, being a parent can feel like the hardest, loneliest job in the world. It can be frustrating, heart-breaking and overwhelming. No matter what anyone tells you, all parents struggle at one time or another. However, for some, the challenges can be greater. You’re not alone, though.

Our trained volunteers can offer support that’s geared towards you and your family. We want to help you build on your strengths and increase your confidence, so we’ll work with you to focus on those things you feel you’re finding a challenge the most.

The support we give is totally non-judgmental; it’s simply compassionate, confidential and as individual as you are.

How to get help

We work closely with local health professionals including Midwives, Health Visitors, GPs and Community Mental Health Teams. Social Workers, Family Support Workers and Pre-Schools/Nurseries can also refer families to us for support.

What happens once I’ve been referred?

Once you’ve been referred, one of our Coordinators will visit you at home. They’ll take time to chat with you so that they can understand your individual needs and agree a programme of support.
Depending on your situation, we’ll then carefully match you with a trained volunteer who will visit you at home for 2-3 hours each week. Alternatively, you may be introduced to one of our family groups where you’ll be able to meet other parents, learn new skills and gain confidence.

*Note – due to Coronavirus and new adapted ways of working, we are only accepting referrals by email.

If you feel like you’re struggling and can’t cope, please speak to your healthcare professional about getting Home-Start support. Or if you prefer, get in touch with us directly and we’ll tell you more about how to be referred to our service.

Dad and child with Home-Start volunteer

Family testimonials

…always someone on hand to help point you in the right direction…


…helped me build my confidence and self esteem…


… there is no pressure when it comes to home visiting…


…just having someone to talk to who would listen…


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