Health advice and guidance

Published: 12 April 2022

Aneurin Bevan University Health Board understands that knowing where to access the right health service can be confusing.

Urgent medical and health advice is now available across Wales 24 hours a day, seven days a week, following the successful rollout of the 111 helpline to all health board areas. The service has been in place in the Aneurin Bevan University Health Board area since 2019, and has now been rolled out to all seven health board areas in Wales.

The service, run by the Welsh Ambulance Services NHS Trust, can be accessed online at or by calling 111, giving people up-to-date health advice and guidance on which NHS service is right for them.

The NHS 111 Wales website includes more than 65 symptom checkers and information about local services, and should be everyone’s first port of call before making a phone call. When you have a health concern, checking symptoms online before calling 111 or visiting your GP, local Minor Injury Unit or Emergency Department will help you choose the service that’s right for you, first time.

If you need urgent medical help, call handlers on the 111 helpline can also help you get the right treatment at the right time and in the right place. If it’s a medical emergency, you should call 999 or go straight to The Grange University Hospital’s Emergency Department.

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